Privacy Policy

1. Information We May Collect

Depending on how you interact with us, we may receive information such as your name, telephone number, email address, booking details, dates of stay, number of guests, celebration or event requirements, and information you voluntarily provide in messages or enquiries.

2. Information Collected Through Third Parties

If you make a reservation through Airbnb or another booking service, that provider processes information according to its own privacy policy. We may receive the information necessary to manage your reservation and provide your stay. Similarly, when you contact us through WhatsApp or interact with external social-media, mapping or review services, those providers may process information under their own policies.

3. How We Use Information

We may use personal information to:

• respond to enquiries and communicate with you;
• manage reservations, arrivals, stays and permitted celebrations;
• provide customer service and important property information;
• maintain the safety, security and proper operation of the property;
• keep appropriate business, accounting and transaction records;
• improve our website, guest experience and services; and
• comply with applicable legal and regulatory obligations.

4. Cookies & Website Technologies

Our website may use essential browser technologies and may rely on third-party content or services that use cookies or similar technologies. These technologies can support website functionality, embedded content, security, preferences and performance. Your browser may allow you to block or delete cookies, although doing so can affect some website features.

5. Embedded Content & External Services

The website may include or link to services such as Google Maps, Google reviews, Airbnb, WhatsApp and social-media platforms. Loading or using these services may allow the relevant provider to receive technical information such as your IP address, browser details or interaction data. Their own privacy policies govern their processing of this information.

6. Sharing of Personal Information

We do not sell your personal information. We may share information where reasonably necessary with booking platforms, payment or technology providers, professional advisers, service providers supporting the property, or government and legal authorities when required by law. Information is shared only for legitimate operational, contractual or legal purposes.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including reservation management, customer service, accounting, dispute resolution and compliance with legal obligations. Retention periods may vary depending on the type of information and applicable requirements.

8. Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorised access, misuse, alteration or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Your Choices & Rights

Subject to applicable law, you may contact us to ask about personal information we hold about you, request correction of inaccurate information, or raise a concern about how your information is handled. Certain information may need to be retained where required for legal, accounting, security or contractual reasons.

10. Children's Privacy

Our website and booking services are intended to be used by adults arranging accommodation or related services. We do not knowingly seek to collect personal information directly from children through the website. Information concerning minors that is necessary for a family booking should be provided by a parent, guardian or responsible adult.

11. Third-Party Websites

Links on our website may take you to websites or platforms that we do not operate. We are not responsible for the privacy practices, security or content of those third-party services. Please review their privacy notices before providing personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website features or applicable requirements. The revised policy will be posted on this page with a new “Last updated” date.

13. Contact Us

For privacy-related questions or requests, contact The House of Bhakthan at Mercy Lane 1, Elamakkara, Kochi, Kerala 682026, India; call +91 92929 20143; or email [email protected].